Logo
Menu

Tickets Policies & FAQ

Q.  What are the box office hours and where are you located?

The Santa Rosa Symphony’s patron services office is located at 50 Santa Rosa Avenue, Santa Rosa. We are on the first floor of the Bank of Marin building, directly across from the Roxy movie theatre. For direct access, you can enter the building from the rear. The Patron Services is open M-F -9am – 5:00pm, W – 10:30am – 5:00pm. You can purchase tickets through our website 24/7. We have our box office open at Weill Hall 1-1/2 hours prior to the concert.
 

Q.  How can I purchase tickets?  Are they refundable?

Tickets are available on our website, in person, via fax, mail or phone. Subscriptions are available by calling or visiting the Patron Services Office. All tickets are nonrefundable.
 

Q.  Can I purchase tickets at the performance?

Yes. Single tickets can be purchased on the day of the concert at the theater beginning 90 minutes prior to the concert start, subject to availability. 
 

Q.  What types of payments do you accept?

The Santa Rosa Symphony accepts cash, checks, American Express, Discover, MasterCard and VISA. Checks should be made payable to Santa Rosa Symphony.
 

Q.  Who should I contact if there is a problem with ordering tickets online?

You call us at (707) 546-8742 or email Patron Services during normal business hours.
 

Q.  Can I purchase Santa Rosa Symphony tickets through a third-party vendor?

The Santa Rosa Symphony is not responsible for tickets purchased through unauthorized third parties such as ticket brokers or online outlets. Tickets purchased from third parties may not be valid and unusable for admittance, and we cannot replace lost or stolen third-party tickets. Tickets purchased from third parties may be priced much higher than the ticket's actual face value, and we will be unable to contact holders of such tickets about program changes or cancellations.
 

Q.  Why do I have to pay a ticket fee?

The Santa Rosa Symphony is dedicated to providing our patrons with the best possible experience. With this in mind, all of our ticketing is managed by our own in-house box office. The convenience fees charged (one of the lowest in the area) help us offset many costs, including processing and/or mailing your tickets, maintaining and improving our online ticketing software, maintaining and improving the ticketing system on our website, and the costs associated with ecommerce transactions. When you purchase your tickets in person at our Patron Services Office or at the door, we waive all ticket convenience fees.
 

Q.  What are the benefits for being a subscriber?

Guaranteed seating for all 7 Classical Series Concerts
As a subscriber, you’re assured the same great seats for every performance in your series. You receive all your tickets in advance and won’t have to wait in line or risk missing a sold-out performance. Click here for a complete list of benefits.
 

Seat renewal privileges
For as long as you continue your subscription, you have the opportunity to renew the same seats and series.
 

Highest priority consideration for seat upgrades
If you decide to change your series or seats, your request is given the highest priority and is handled before new orders are filled.
 
Savings
Subscribers save up to 20% over single ticket buyers.
 
Advance Tickets
Subscribers have the first opportunity to buy tickets for exciting special events.
 
Free Ticket Exchanges
In the event that you cannot attend a concert, you may exchange your tickets for another performance within the same set (subject to availability).
Ticket exchanges are free when requested by 5 pm on Thursday of concert weekends. After 5 pm on Thursday of concert weekends, there is a $4/ticket exhange fee.
 
Special Restaurant Discounts
Along with your tickets, you will receive a special subscriber card entitling you to valuable discounts at great area restaurants as well as a discount for additional Symphony tickets.
 

Q.  Do you offer student rush tickets?

Yes. We offer discounted Student Rush tickets 1 hour prior to Classical Series performances for $10 per ticket, subject to availability. Please be prepared to show your current student I.D. or schedule of classes.  Student Rush tickets are only available at the door.
 

Q.  Do you offer Group Discounts?

Yes! Enjoy the Santa Rosa Symphony with friends and family and share the musical experience of a lifetime. Groups of ten or more receive discounted tickets (some restrictions apply). To purchase group tickets, contact Brenda Fox, Patron Services Manager at 707-546-8742 or email.
 

Q.  Do you have Gift Certificates available for purchase?

Yes! Gift Certificates are available for purchase in any denomination at the patron services office, by calling (707) 546-8742 or on our website.
 

Q.  Where should I park and how much does it cost?

Parking lots are located across the street from Weill Hall at the Green Music Center and may be accessed by the main entrance on Rohnert Park Expressway. Parking is included with the price of your ticket - no additional parking fees will be collected upon arrival.

Q.  What if I’ve lost my tickets?

If your tickets are lost, please notify the Symphony Patron Services Office. There is a $2 fee per ticket to reprint. Reprinted tickets will be held at Will Call. Please call 707-546-8742.
 

Q.  What if I can’t attend a performance I have tickets for?

All tickets are nonrefundable however you may exchange your tickets for another performance in the same concert set. Seating is subject to availability.
 
Subscription Ticket Exchanges:
Subscribers receive FREE ticket exchanges when requested by 5pm on the Thursday prior to concerts. A $4 per ticket fee applies thereafter.
 
Single Ticket Exchanges:
The flexibility of exchanging tickets is available to single ticket patrons for a $4 per ticket fee.
 

Q.  How do I exchange my tickets?

Exchange Procedure:  Seating is subject to availability.

  • Bring tickets in or mail them to the SRS Patron Services office or;

  • Fax 707-546-0460 or email your torn tickets

When exchanging your tickets, please include your daytime phone number and the day and date of the concert you wish to exchange into.  Please include your credit card information to cover fees or seat upgrades.  For best seating, we encourage you to exchange your tickets as early as possible.  Exchanges are not available for past performances or a different concert set.  We are unable to process ticket exchanges over the phone.
 

Q.  I am not a subscriber, can I exchange my tickets?

Yes, please see above instructions. There is a $4 per ticket fee to exchange.
 

Q.  How do I donate my tickets if I am unable to attend?

If you are unable to attend a concert, you may return your tickets to the Symphony for resale. We must receive your tickets no later than 5pm on the Thursday prior to concert weekends in order to issue a ticket donation receipt.  If we receive your tickets after the deadline, you may be eligible for a ticket donation, but only if your tickets are resold.  Donation acknowledgements will be mailed within 2 weeks after the performance.
 
To return/donate your tickets, bring or mail them to the SRS Patron Services office or fax or email a copy of your torn tickets.  Please be sure to include your name and phone number on any correspondence.
 

Q.  Do you have access for patrons with disabilities?

Yes! Accessible seating is available on all three levels of Weill Hall. There is an elevator from the Grand Lobby to the Choral Circle and Balcony.  When purchasing your tickets through the Patron Services Office, please notify us if you need a handicapped seat or other arrangements.
 

Q.  Is there handicap parking available at the Green Music Center?

Yes, handicapped parking is available near the entrances in parking lots in L & O.
 

Q.  Is it possible to drop-off my elderly mother while I park the car?

Yes, the drop-off/pick-up lane is located in the front of the Music Education Hall.  It allows patrons with limited mobility an easier walk to the Green Music Center.  If wheelchair assistance is needed, please go to the box office window and ask for assistance.  The box office is located on the first floor of the Music Education Hall, adjacent to the Trione courtyard of Weill Hall.
 

Q.  Can I bring children to the symphony?

Attending the symphony as a family is a great way to spend time together, but live music is appreciated in a quiet environment and Classical Series Concerts tend to be too long for young children. Children 7 and over are welcomed at both the Discovery series and Classical series concerts at Weill Hall at the Green Music Center.
 
We encourage families with very young children to attend the Symphony’s Family Concert Series on Sundays at 3 pm. These performances, created especially for children, are appropriate for ages 4 and up and are approximately 1 hour in length. We offer 3 family concerts during the season and each includes an Instrument Petting Zoo beginning at 2 pm in the lobby of Weill Hall at the Green Music Center.
 
Classical Series Concerts and Discovery Series Concerts are appropriate for ages 7 and up. No one under the age of 7 will be allowed.
 
Family Series Concerts are appropriate for ages 4 and up but all ages are welcome.
 
Youth Ensemble Concerts are appropriate for all ages.
 
Children exhibiting unruly behavior at any of the Symphony’s performances will be asked to leave. All patrons, regardless of age, need a ticket to enter the performance venue.
 

Q.  If I bring my infant child to a concert, do I need a ticket for him/her?

Infants are not allowed at Classical Series concerts or Discovery Series Concerts. Infants may attend Family Series Concerts and Youth Ensemble Concerts.  All patrons, regardless of age, need a ticket to enter.
 

Q.  If I bring my child and have her sit on my lap, do I still need a ticket for her?

Yes, all patrons regardless of age, need a ticket to enter.
 

Q.  I missed the concert, is it broadcast on televison or radio?

Currently Santa Rosa Symphony concerts are not broadcast on any radio or television stations.
 
 
For more information, please e-mail us or call (707) 546-8742.

Contact Us

Santa Rosa Symphony
Administrative Office:
50 Santa Rosa Ave
Santa Rosa, CA 95404
Administration: 707.546.7097

Patron Services Hours: 
M-F - 9 am – 5:00 pm,
W – 10:30 am – 5:00 pm
Patron Services: 707.546.8742