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Commonly Asked Questions

Appropriate Applause & Ovations

Q.  When is it appropriate to applaud?
The audience will applaud to welcome the conductor when he or she walks out onto the stage. In most works performed at SRS, a movement is a large division of a larger composition or musical form. For example, symphonies are typically divided into four movements and concertos into three. It is appropriate to clap after the final movement of an entire work. If you're still not sure, you can always wait for the rest of the audience to clap before applauding. Another good sign is when the conductor either turns around or steps off the podium (the elevated "box" he or she stands on).
 
The audience will applaud to welcome the Concert Master and then the Conductor when he/she walks out onto the stage.
 
Q.  If I love a piece, can I give a standing ovation?
Yes, we encourage you to show your appreciation with a standing ovation.  However, standing is not permitted inside of Weill Hall for the duration of the performance.

Arrival & Departures

Q.  When do performances start and end?
SRS performances vary in length depending on the program but are generally 2 hours which includes a 25 minute intermission. If there is an intermission, it will be noted in your program book. If you step outside the building during intermission, please be sure to have your ticket stub with you for reentry. For exact timings, please call the Patron Services office at (707) 546-8742 or email us.
 
Q.  What if I am late?
As a courtesy to the performers and the audience, latecomers will not be seated until the earliest appropriate program break, at the discretion of the house manager and usher staff. Please wait at the door nearest your seat and an usher will escort you at the appropriate break in the performance.

Children in Attendance

Q. Can I bring children to the symphony?
Attending the symphony as a family is a great way to spend time together, but since live music is appreciated in a quiet environment and Classical Series Concerts tend to be too long for young children, we recommend attending the Family Series Concerts. Family Series Concerts are approximately 1 hour in length and are appropriate for ages 4 and up. We offer 3 family concerts each season. They are on Sundays at 3 pm and include an Instrumental Petting Zoo beginning at 2 pm in the lobby. Family concerts take place at Weill Hall at the Green Music Center at Sonoma State University.
 
Classical Series Concerts and Discovery Series Concerts are for ages 7 and up. No one under the age of 7 will be allowed in.
 
Family Series Concerts are appropriate for ages 4 and up.
 
Youth Ensemble Concerts (education) are appropriate for all ages.
 
Children exhibiting unruly behavior at any of the Symphony’s performances will be asked to leave.
 
Q. If I bring my infant to a concert, do I need a ticket for him/her?
Infants are not allowed at Classical Series concerts or Discovery Series Concerts. Infants may attend Family Series Concerts and Youth Ensemble Concerts. All patrons regardless of age, need a ticket to enter.
 
Q. If I bring my child and have her sit on my lap, do I still need a ticket for her?
Yes, all patrons, regardless of age, need a ticket to enter.

Concert Attire

Q.  What should i wear?
For SRS classical performances, most patrons wear nice casual to dressy or business clothes. Discovery Rehearsals are generally more casual and special events are usually black tie.

Coughing & Cough Drops

Q.  What if I have to cough?
In an effort to help reduce distracting noises and enhance the concert-going experience, Weill Hall provides complimentary cough suppressant tablets to patrons, subject to availability. Please ask an usher if you would like one or visit the coat check office.

Phones, Cameras & Electronic Devices

Q.  May I take pictures during the concert?
Cameras as well as other recording devices can create major distractions for the musicians and audience members around you. As a result, no still, video cameras or tape recorders of any kind are permitted.  If you are seen with a recording device, it will be confiscated for the duration of the concert.
 
Q.  Can I bring my cellular phone?
Cell phones, pagers, watches and other electronic devices that cause noise are not permitted in the theater. Please be courteous to our musicians and your fellow audience members and turn off any electronic devices prior to entering the theater.

Restroom Emergencies

Q.  What if I have to use the restroom during the concert?
Restrooms are located on the first and second floors on the northwest side of the building.  If you have to leave the concert hall, please do so quietly.  Ushers will assist you with re-entry when there is a break in the music or at intermission.
 
Q.  What if I become ill during the concert?
If you become ill during the concert and need immediate assistance, you or your partner, may signal for an usher.  If possible, please exit the hall quietly. There is always a paramedic on staff at the GMC during our concerts. 
 
Emergencies:  Any emergency at or during a performance should be reported to a Green Music Center or Santa Rosa Symphony employee. These individuals will be in the lobby, hall or hallways and will have a radio and therefore immediate communication with the House Manager and Santa Rosa Symphony staff.

Transportation Services

Q.  I don’t like to drive, do you offer any transportation to and from your concerts?
Yes, the Santa Rosa Symphony offers buses for Classical Series concerts on Sundays from Oakmont and Spring Lake Village. Reservations are required and may be purchased by calling the SRS patron services office during regular business hours at (707) 546-8742. $77 for the full 7 classical series performances, $65 for 5-concerts, $56 for 4-concerts or $15 for individual concerts. Buses are not provided for special concerts or festivals.

Oakmont - Bus
Sunday. Pickup begins at 1:00 pm at the Berger Center parking lot, 301 White Oak Drive. The bus leaves at 1:20 pm and arrives at the Green Music Center by 1:45 pm. The bus waits for passengers and returns once the concert is completed.

Spring Lake Village - Bus
Sunday. FIRST STOP: Pickup begins at 12:30 pm at the Spring Lake Village roundabout, 5555 Montgomery Drive. The bus leaves at 12:50 pm SECOND STOP: Santa Rosa Park & Ride at Hwy 12 and Brookwood Ave. under freeway between Vets Bldg and Sonoma County Fairgrounds. Bus will stop near the cross walk area, which is about mid-way east/west in the parking lot. Pickup begins about 1:05 pm depending on traffic from Spring Lake village). Bus departs at 1:20 pm and arrives at the Green Music Center in time for Concert Conversations at 1:45 pm. The bus waits for passengers and returns once the concert is completed.

Usher Assistance

Q.  Who can I ask for help?
Ushers at Weill Hall are Sonoma State University students and strive to enrich your concert experience.  Please feel free to ask them for assistance.
 
Emergencies:  Any emergency at or during a performance should be reported to a Green Music Center or Santa Rosa Symphony employee. These individuals will be in the lobby, hall or hallways and will have a radio and therefore immediate communication with the House Manager and Santa Rosa Symphony staff.

Additional FAQ

Q.  Can I buy tickets for Green Music Center events from the Symphony?
No, please contact the Green Music Center directly for tickets or additional information; 866-955-6040.
 
Q.  I want to make a reservation at the Prelude restaurant, can you help me with that?
No, to make a reservation or get information, please call Prelude directly; 866-955-6040 x2.
 
Q.  Are there concessions available to purchase?
Yes, wine, soft drinks, coffee, tea and water are sold in the lobby before the performance and during intermission at the Classical Series. Food and beverage is not permitted in Weill Hall at any time.
 
Q.  Can I check my coat?
Yes, a coat room is available for use at performances in the lobby. While GMC staff does their best to watch the room, SRS assumes no liability for lost or stolen items.
 
Q.  Is smoking permitted anywhere at the Green Music Center?
SMOKING AND USE OF TOBACCO, including e-cigarettes, is prohibited throughout the campus including at the Green Music Center and in its parking lots.
 
Q.  I left my hat in the Concert Hall, is there a Lost & Found?
Lost & Found items are held at the coat check until after the concert. After the performance, items are recorded by the GMC House Manager and are usually available for pick-up the next business day from the Seawolf Service Center, located on the ground floor of Salazar Hall in the center of campus. If you are seeking lost items, please call the Seawolf Service Center directly at (707) 664-2308.
 
Do you still have questions?
E-mail us or call (707) 546-8742.

Ask Us a Question

If you did not see your question answered in our FAQ, please contact us and we would be happy to assist you.  Call the Patron Services office, 707-546-8742 or email.

If your question is not related to tickets or planning your visit, please send an email and we will reply within 24 hours.

Contact Us

Santa Rosa Symphony
Administrative Office:
50 Santa Rosa Ave
Santa Rosa, CA 95404
Administration: 707.546.7097

Patron Services Hours: 
M-F - 9 am – 5:00 pm,
W – 10:30 am – 5:00 pm
Patron Services: 707.546.8742