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Privacy Policy

Privacy Policy

The Santa Rosa Symphony (SRS) is committed to respecting your privacy and recognizes your need for appropriate protection and management of any personally identifiable information you share with us. The SRS has established this Privacy Policy to let you know what information we may collect from you on the publicly available portion of santarosasymphony.com and through various other interactions with you, and how we may use and share that information. By using the Site and/or providing us personal information, you agree to accept the terms of our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the site or provide us any personal information. This Privacy Policy applies to information that we collect on this site and to information that we may collect by other “offline” means, including, without limitation, sales calls and other business transactions.

Security

The security of your personal information is important to us. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. We restrict access to personal information to CSO employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Information Collection

Some of our web pages may utilize “cookies” and other tracking technologies. A cookie is a small text file that a website transfers to an individual’s web browser and is stored on the device. Cookies and other tracking technologies may record information such as URL and domain requested, referral URL, Internet protocol (IP) addresses, browser software and operating system types, clickstream patterns, and dates and times that our Site is accessed. We, and/or our third-party advertising service providers, may place cookies or similar files on your computer for security purposes (such as authentication), to facilitate site navigation and to personalize your experience while visiting our website. Cookies allow us to collect technical and navigational information, such as browser type, time spent on our website and pages visited (these types of cookies are typically referred to as “Session Cookies”). We also use cookies that enable us to serve advertisements of our services, including special offers, when you visit other websites (these cookies may be referred to as “Advertising Cookies”).
 
We do not obtain, store or maintain any personal information about you through our use of cookies (either the Session Cookies or the Advertising Cookies). Also, we do not link the information we store in cookies to any personal information you may submit while on the website. However, we reserve the right to use IP addresses and other tracking technologies to identify a visitor only when we feel it is necessary to enforce compliance with the Site’s policies, to protect the Site, our customers, or others, or when we believe in good faith that the law requires it.
 
You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of the website may not function properly or may be slower if you refuse cookies. You can find out more about your ‘Do Not Track’ options, please visit www.allaboutDNT.com.

Registration for Online Products and Services

In order to provide you with relevant offers or news, we may request that you voluntarily supply us with personal information, including your email address for purposes such as correspondence, site registration, making a purchase, or participating in online surveys. 

If you are a registered user of SRS online, we may combine information about your use of santarosasymphony.com with other information we have about you as a SRS customer as well as information available from external sources, such as census bureau data, in order to customize your online experience and present you with relevant online and offline offers and updates.

Information Use 

We may use information you have given us to, for example, ensure proper billing, measure interest and inform you about the SRS. If you have provided your email address, we may send you email offers. These offers may be based on information you provided in your initial transaction with us, in surveys, from information that may indicate purchasing preferences and lifestyle, as well as information available from external sources, such as census bureau data. These E-mail offers come directly from the Santa Rosa Symphony. You can opt out from receiving E-mail offers from the SRS as described below in the section, "Declining E-mail offers."

When we send E-mail to you, we may be able to identify information about your E-mail address, such as whether you can read graphic-rich HTML E-mails. If your E-mail address is HTML enabled, we may choose to send you graphic-rich HTML E-mails.

Please note that we do not provide your E-mail address to our business partners. 

Declining Email Offers

The SRS provides customers with an easy means to decline receiving E-mail offers. Although some customers tell us they appreciate receiving notice of these carefully designed opportunities, we recognize the importance of providing you with choices. At any time, you may request to discontinue receiving these offers from us by simply replying to the E-mail and informing us of your preferences. All E-mail offers that you receive from the SRS will inform you of how to decline receiving further E-mail offers. You may submit a request to decline receiving further E-Mail offers online at any time.

Children

We do not knowingly collect personal Information from anyone under 13 years of age. If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will make reasonable efforts to delete such information from our database.

Account

If you become a SRS patron, you will be able to access your account through the website with a unique password. Your access to and use of our website, together with all other aspects of your relationship as patron will be governed by your agreement with the SRS. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password or account.

Changes to Our Privacy Policy

The terms of this Privacy Policy may change from time to time. You can access the most up-to-date version of our Privacy Policy at any time on the homepage of this website. We encourage you to check this page periodically for any changes. Your continued use of the website following the posting of changes to these terms will mean you accept those changes.

Santa Rosa Symphony's Commitment to Privacy 

This SRS Customer Internet Privacy Policy applies only to our United States customers and U.S. visitors to our website. If you are a U.S. customer and have questions about our online Privacy Policy or your account, please call (707) 546-7097, or please send an E-mail to Sara Mitchell. (smitchell@srsymphony.org

Contact Us

Santa Rosa Symphony
Administrative Office:
50 Santa Rosa Ave
Santa Rosa, CA 95404
Administration: 707.546.7097

Patron Services Hours: 
M-F - 9 am – 5:00 pm,
W – 10:30 am – 5:00 pm
Patron Services: 707.546.8742